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Services

From spare parts to preventive maintenance, our services ensure the optimal operation of your Baumer products and support you throughout the entire life cycle of your machines and systems. Your needs are the focus of our thoughts and actions: individual, qualified and comprehensive

 

Best customer service for the highest requirements

Put together your personal service package from our comprehensive services and achieve maximum production reliability!

 

 

Support Center

Support and advice at the ready for you

With our experienced specialists in the fields of mechanical engineering, electrical engineering and software, you can be sure that you will receive professional help with technical difficulties exactly when you need it.

Central Support Center

General Support & Wincap

+49 2734 289-372
service@baeumer.com

Business hours

  • Mon – Thu7:00 – 20:00 CET
  • Fri7:00 – 20:00 CET
  • Sat8:00 – 14:00 CET

USA Support Center

General Support & Wincap

+1 973 263 1569
servicehotlineusa@baeumer.com

Business hours

  • Mon – Thu7:00 a.m. – 8:00 p.m. EST
  • Fri7:00 a.m. – 5:30 p.m. EST
  • Sat8:00 a.m. – 12:00 p.m. EST

Preventive maintenance

Our predictive maintenance measures lengthen the service life of your machine significantly. They also massively reduce the risk of downtimes and increase the availability of your machinery. This strengthens production reliability and reduces costs.

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Spare parts from the machine manufacturer

As an OEM, we reliably and directly supply you with the right spare parts. We work with a high-tech, high-quality warehouse organization and material provision system, which saves time, storage space and costs and enables a much more efficient workflow. This investment enables us to provide spare parts even faster. For you, this means:

 

 

Longer service life

With guaranteed consistent cutting quality due to precisely fitting original parts exclusively from Bäumer.

 

 

Flexibility

Just one supplier for all your needs, because we also supply wear and consumable parts for machines from other suppliers in the foam cutting sector.

 

 

Quick & efficient

Quick and cost-efficient delivery of spare parts. You will quickly receive urgently needed stock parts – shipped on the day of the order.

 

 

See all the advantages

Use cases: our customer’s projects

Read about the successful projects of other customers and their path to an intelligent Bäumer solution in our use cases.

 

 

Excellent service in day-to-day business

The Bäumer hotline is easy to reach, and the experienced staff are always extremely helpful. The advice they provide is just exceptional.

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Dan-Foam benefits from fast processing of Bäumer spare parts deliveries

The knives are always delivered in no time as they come directly from the Bäumer warehouse – just like most spare parts. And even if the products aren’t in stock, they are still delivered quickly.

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Use Case: Remote commissioning in Mexico

Already 90 percent of the OFS-HE3 had been mechanically completed by one of our technicians at Ikano Mexico when COVID-19 intervened. Nevertheless, the project was successfully completed by remote commissioning.

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Production standstill: 9 reasons and how you can protect yourself

You are certainly familiar with the potentially serious consequences of machine downtimes or even a complete production standstill. In our new and exclusive whitepaper, we present the 9 most important reasons for production stops and show how you can avoid them:

 

Read the white paper

What Bäumer offers

Looking for the right machine for your needs?

Bäumer offers a wide range of individual machines that meet your specific requirements. Explore our foam cutting machines to find the right solution for your needs.

 

Machines

Find out how your processes can benefit from Bäumer.

Process optimization with the right software: With our software solutions, we provide you with the tools that enable you to react quickly to the day-to-day demands of the market.

 

Software

Customized services for unique processes.

The many different people, machines and processes in a company do not fit into any general scheme. Discover our solutions for a wide range of different needs.

 

Services